Products purchased from Clocksprings Australia come with a warranty.
The warranty guarantees the product you purchased is against defects for a period of 12-months from the date ordered.
If during the assessment the product is found to be defective within the warranty period Clocksprings Australia will offer a repair, replacement product or similar product if the original product is no longer available.
Please contact us if you believe your product has failed under warranty. You will be required to provide your order number or proof of purchase.
Additional information may be requested such as the delivery address, email address and phone number. Should you not be able to provide the correct details, a bank or PayPal statement may be requested to process your claim.
Although we may be able to offer advice with minor technical issues, the product will need to be sent back to us for assessment before determining any warranty claim.
Faults or defects caused by product modification, misuse and abuse, normal wear and tear or failure to follow user instructions are not covered under the warranty.
In regards to how the product was installed –
Aftermarkets parts: do not require installation by a workshop or qualified vehicle technician in order to validate the warranty.
Genuine OEM parts: do require installation by a workshop or qualified vehicle technician in order to validate the warranty. Amateur or home installations will void the warranty with genuine OEM parts. A copy of the installation invoice issue by the workshop will be required by us to process any warranty claim.
The 12-month warranty for aftermarket and genuine OEM parts does not cover any expenses relating to the fitment or removal of the product from the vehicle. Clocksprings Australia does not reimburse any labour charges, extra fees or additional part costs in regards to the installation.
If you have any questions about the warranty, please contact us for more information.