Warranty Information

What warranty comes with auto parts purchased from Clocksprings Australia?

All products purchased from Clocksprings Australia carry a 12-month manufacturer’s warranty as standard. VEMO, VAICO, and ACKOJA branded products carry a 24-month manufacturer’s warranty.

Warranty coverage begins from the date of purchase.

How do I return a faulty clock spring or auto part to Clocksprings Australia?

If you believe the product has failed under warranty, please contact us and include your full name and order number. Additional information may be requested, such as your delivery address, email address, and phone number.

While we can provide advice on minor technical issues, the product must be returned to us for assessment before we can determine whether a warranty claim applies.

If the product is found to be defective during the warranty assessment, Clocksprings Australia will supply a replacement

Once assessed:

• If the product is confirmed defective, a replacement will be supplied
• If the original part is no longer available, a comparable branded alternative, store credit, or refund will be offered

What do I need to provide to make a warranty claim on a clock spring?

The following is required before a warranty claim can be processed:

1. Your order number and full name — submitted via the returns form at the time of lodging the claim
2. The vehicle’s VIN number – or Australian REGO
3. The vehicle’s odometer reading – when the part was fitted
4. The vehicle’s odometer reading – when the part was removed 
5. Description of fault – including any error codes
6. A copy of the installation invoice — issued by the qualified automotive electrician or vehicle technician who installed the part, to be forwarded to the product manufacturer

Claims submitted without a valid installation invoice cannot be processed.

Why does the clock spring need to be installed by a qualified technician for the warranty to apply?

Professional installation is a condition of warranty validation specified by the manufacturers. The product must be fitted by a qualified automotive electrician or vehicle technician. Installation by an unqualified person, or installation into a vehicle specification different from the manufacturer’s design, voids warranty coverage. This requirement exists to protect both the vehicle’s safety systems and the part’s integrity.

What is not covered under the Clocksprings Australia warranty?

The following are excluded from warranty coverage:

• Faults resulting from product modification
• Installation into a vehicle specification outside the manufacturer’s design parameters
• Use in racing or off-road applications
• Incorrect installation
• Labour charges, removal and refit costs, or expenses related to vehicle damage or loss of income

Only the part itself is assessed under warranty. Consequential costs are not covered. 

Does Clocksprings Australia accept returns for incorrectly ordered clock springs?

Yes we do. Please view our exchanges and returns page.