Warranty Information for products purchased from Clocksprings Australia.
Products purchased from Clocksprings Australia come with a warranty.
The warranty guarantees the product you purchased is against defects for a period of 12-months from date ordered.
If during assessment the product is found to be defective within the warranty period Clocksprings Australia will offer a repair, replacement product or provide a store credit.
Please contact us if you believe your product has failed under warranty,
You will be required to provide your order number or proof of purchase. Additional information may be requested such as delivery address, email address and phone number. Should you not be able to provide the correct details, a bank or PayPal statement may be requested to process your claim.
Depending on the circumstances the product may need to be sent back to us for assessment before determining any claim. Faults or defects caused by product modification, misuse and abuse, normal wear and tear or failure to follow user instructions are not covered under this warranty.
Aftermarkets parts do not require installation by a workshop or qualified vehicle technician in order to validate the warranty.
Genuine OEM parts do require installation by a workshop or qualified vehicle technician in order to validate the warranty. Amateur or home installations will void the warranty with genuine OEM parts. A copy of the installation invoice issue by the workshop will be required by us to process any warranty claim.
The 12-month warranty for aftermarket and genuine OEM parts does not cover any expenses relating to the fitment or removal of the product from the vehicle.
If you have any questions about the warranty, please contact us for more information.