Terms & Conditions
Effective Date: These terms and conditions are current as of July 14, 2026.
Please read these terms and conditions carefully before using www.clocksprings.com.au. Note the following key points:
Site Content: Except as required by law, we do not guarantee the accuracy or completeness of the information on this site and are not liable for any errors or omissions.
Site Availability: We may withdraw the site, in whole or in part, at any time without notice. We are not liable for any issues arising from your access to or use of the site or its content.
Cancellations by Us: We may cancel or reject any order, in whole or in part, for reasons such as product unavailability, without any liability to you.
Our Liability (General): Except as required by law, we will not be liable for: Any indirect or consequential loss related to the site; orAny loss or damage of any kind resulting from your access to or use of the site and its content.
1. General
1.1 This website at www.clocksprings.com.au (the “Site”) is owned and operated by BAALSP Pty Ltd, ABN 43 658 577 425 (“us”, “we”, or “our”).
1.2 Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, you must obtain consent from your parent or guardian before accessing or using the Site.
1.3 Your access to and use of the Site, including placing orders for products through the Site, is subject to these terms and conditions. By accessing, interacting with, browsing, or using the Site, you agree to comply with these terms and conditions.
2. Registration
2.1 If you are not a registered member, you must either register for an account or select “Checkout as Guest” on the Site.
2.2 If you choose to “Checkout as Guest”:
(a) You will be asked to provide information such as your name, address, phone number, email address, and billing details. You agree to provide current, complete, and accurate information.
(b) The transaction may be linked to any current or future registered account associated with the email address you provide at checkout, and relevant terms will apply (including clauses 2.3 to 2.5 and 9.2 below).
2.3 If you transact via a registered account:
(a) You must register for an account by providing your name, phone number, email address, and creating a password. You will also need to verify your details via a confirmation email.
(b) The terms and conditions available here will apply to your registered account.
2.4 You may have only one active, non-transferable registered account. You can update your details or terminate your account at any time by calling 03 6144 6464. We may require information to verify your identity before termination. Terminated accounts cannot be reactivated.
2.5 If you use a registered account, you are responsible for all activity on the Site through that account. Keep your account details, including your password, secure. You agree that we may charge you for all products ordered and accepted through your account.
3. Placing an Order
3.1 You can order products through the Site in accordance with these terms and conditions.
3.2 Any order placed through this Site for a product is an offer by you to purchase that specific product at the noted price (including delivery and any applicable charges and taxes) at the time you place the order.
3.3 We may request additional or confirmatory information, such as your name, shipping address, and billing address, to process your order. You agree to provide current, complete, and accurate information.
4. Acceptance or Rejection of an Order
4.1 If your order is accepted, you will receive an email confirmation from us.
4.2 We may accept or reject your order, in whole or in part, for any reason, including if we determine it is for commercial purposes. If we reject your order, we will attempt to notify you at the time of the order or within a reasonable period.
4.3 We reserve the right to limit the quantity of products ordered by any person, household, or address at any time.
4.4 Each accepted order creates a separate binding agreement between you and us for the supply of the products in that order.
5. Cancellation of an Order
5.1 Before we issue an invoice, we may cancel all or part of your order without liability if:
(a) The requested products are unavailable;
(b) There is an error in the price or description posted on the Site regarding the product; or
(c) The order was placed in breach of these terms and conditions.
5.2 We will attempt to provide reasonable notice of any cancellations and will not charge you for cancelled orders.
5.3 Before dispatch, you may cancel all or part of your order by calling 03 6144 6464. We may require information to verify your identity. Please provide the reason for cancellation.
6. Delivery
6.1 We offer flat-rate delivery fees to Australian addresses only.
6.2 We also provide delivery to select countries worldwide. The cost for international delivery will be automatically calculated when you add a product to your cart. Import duties, taxes, and charges are not included in the item price or postage cost and are the buyer’s responsibility. Please check with your country’s customs office for more information.
7. Returns Policy
Our Returns Policy applies to all orders placed through the Site and is incorporated into these terms and conditions by reference.
8. Prices, Fees, and Charges
8.1 The Site displays current prices, delivery fees, and other charges.
8.2 Delivery fees are shown when you enter your delivery address and may vary by location and delivery method.
8.3 All prices listed on this Site are in Australian Dollars (AUD).
8.4 By placing an order for a product, you agree to pay the following if your order is accepted:
(a) the purchase price of the product;
(b) the delivery fee for the product; and any other fees and charges outlined in these terms and conditions, if applicable.
8.5 We will notify you of any additional delivery or freight charges before you complete your order. Additional fees may apply for:
(a) heavy, bulky, or awkward items;
(b) express or urgent deliveries; or
(c) bulk or large-quantity orders.
8.6 Unless stated otherwise, all prices and fees on the Site include GST.
9. Marketing Communications
9.1 When you order a product via the Site, you agree to the following:
(a) We may communicate with you through various channels (including email, SMS, phone, and by advertising on certain websites and social media).
(b) We may send you product review emails. You acknowledge that you can opt out by clicking the unsubscribe link in the footer of those emails. You may receive certain transactional messages related to your order (including tracking emails and important information regarding the products and services you ordered, such as health and safety recall notices). Note that transactional messages will not contain an unsubscribe link. If you do not wish to receive such messages, you may contact us to request removal from the list.
If you unsubscribe from one type of communication, such as product review emails, you will still receive other communications, including transactional messages unless you request otherwise.
al terms and conditions may apply regarding communications.
10. Your Obligations
You acknowledge and agree to the following:
10.1 All information and data you provide through the Site, or in connection with its use, are true, accurate, complete, and up to date.
10.2 You will comply with all relevant laws and any reasonable instructions we provide regarding your use of the Site and your orders.
10.3 You will promptly notify us of any suspected or actual unauthorized use or security breaches of your account and take immediate steps to secure it, such as changing your password.
10.4 You will check the labels on products before consumption or use.
10.5 You will not:
(a) Use the Site for activities that breach any laws, infringe on our intellectual property or a third party’s rights, or are contrary to relevant standards or codes;
(b) Use the Site in a manner that interferes with other users or our customers, defames, harasses, threatens, menaces, or offends any person, or prevents anyone from using or enjoying the Site;
(c) Make fraudulent or speculative inquiries, purchases, or requests through the Site;
(d) Create accounts by automated means, use another person’s details without their permission, or impersonate another person when using the Site;
(e) Interfere with or adversely affect the normal operation of the Site (including the ability of others to access and use it);
(f) Knowingly transmit any viruses, worms, defects, Trojan horses, or similar malicious code to the Site;
(g) Use any robot, spider, site search, or retrieval application, or any other mechanism to retrieve or index any portion of the Site; or
(h) Use the Site in any manner contrary to these terms and conditions.
11. Intellectual Property
11.1 We own or hold rights to the Site and its content, including software, data, images, graphics, artwork, text, and related intellectual property.
11.2 Unless permitted by law, you must not decompile, modify, reverse engineer, or create derivative works of any part of the Site.
11.3 You must not:
(a) Use our trademarks, name, or branding without our prior express written permission; or
(b) Remove any copyright, trademark, or other proprietary rights notices contained within or on the Site or any content therein.
12. Feedback
12.1 We welcome your feedback, suggestions, and recommendations regarding the Site or our products.
12.2 You acknowledge that any feedback you provide, including photographs or footage of products, will be treated as non-confidential.
12.3 You grant us a perpetual, royalty-free, non-exclusive right to use, store, copy, and display any feedback you provide, including photographs or footage of products, in marketing materials or on social media, without attribution, compensation, or further notice.
12.4 Any public review you submit must comply with our terms and conditions.
17. Termination or Suspension
17.1 We may immediately suspend or terminate your access to and use of the Site and, where relevant, your account if we reasonably suspect that you have committed a fraudulent act; you have breached these terms and conditions, and the breach cannot be remedied; or you fail to remedy the breach within 10 days of our notice regarding that breach.
17.2 We may withdraw the Site, or any part of it, at any time without notice. Existing orders will not be affected unless the product is unavailable or cannot be supplied. In such cases, we will notify you and arrange for reimbursement.
18. Liability Disclaimer
18.1 We will use reasonable care and skill in operating the Site, but we cannot guarantee that it will always be available or free of faults or errors. Specifically, we:
(a) make no representations or warranties, whether express or implied, regarding the Site and any advice or information provided to you via the Site; and
(b) exclude any liability (whether in contract, tort, including negligence, or otherwise) for any indirect or consequential loss, damage, or expense incurred by you or any other user or person in connection with the Site.
18.2 To the extent we are unable by law to exclude any implied condition, representation, warranty, or statutory guarantee concerning the provision of the Site or products, and if the supply of the Site or a product is not of a kind ordinarily acquired for personal, domestic, or household use, we limit our liability (at our option) to either the re-supply of the Site or the products, or payment for such re-supply.
18.3 To the extent permitted by law, our liability to you for any loss or damage arising from these terms and conditions is reduced to the extent that you caused or contributed to the loss or damage.
19. Changes to Terms and Conditions
19.1 We may change these terms and conditions at any time with notice to you, and such amendments will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been amended, you agree to be bound by the changes.
19.2 Where an order has been accepted by us, the terms and conditions that applied when the order was placed will continue to apply to that order.
19.3 We encourage you to review these terms regularly to stay informed about the conditions governing the use of the Site.
20. Force Majeure
To the extent permitted by law, we will not be liable nor in default under these terms and conditions for any failure to observe or perform any of our obligations for reasons beyond our reasonable control. This includes, but is not limited to, acts of God, natural disasters, government actions, strikes or other industrial actions, fires, floods, storms, riots, power shortages or failures, sudden and unexpected system failures or disruptions, wars, sabotage, and other acts or omissions of third parties.
21. Severability
Each of these terms and conditions is binding independently. If any part of a provision is found to be void, unenforceable, or illegal in any jurisdiction, it will be severed for that jurisdiction. The remaining terms and conditions will continue to have full force and effect, and the validity or enforceability of that provision in any other jurisdiction will not be affected. This clause does not apply if severance alters the fundamental nature of these terms and conditions or is contrary to public policy.
22. Governing Law
These terms and conditions are governed by the laws of Tasmania, Australia, and are to be construed and enforced in accordance with those laws. Each party submits to the non-exclusive jurisdiction of the Tasmania courts.
23. Contact Us
For any inquiries, please use our contact us page.
