There may be times when you need to return your purchase.
Our Returns and Exchanges Policy is designed to assist you in returning your product and is as follows:
- Returns and Exchanges must be made within 30 days of receipt of order.
- Returned items must be in new, unused condition in their original packaging.
- Refunds will not be issued for returned items that have been fully/partially installed or used or are missing components.
- The customer is responsible for postal charges to have the items returned.
- The original postage fee is only refundable if the return is due to an order error or a manufacturer defect.
- Exchanges are subject to a re-shipping fee.
Refund & Credits
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Banks transfer, Credit Card, Paypal, or Afterpay).
Clocksprings.com.au does not reimburse any labour charges or installation fees.