Returns and Warranty
Returns and Warranty
Returns/Exchanges
We understand that there may be times when you need to return or exchange your purchase. To help you with the process, we have a Returns and Exchanges Policy in place.
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Please read it carefully:
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- Returns and exchanges must be made within 60 days of receiving your order.
- Returned items must be in new and unused condition, and in their original packaging.
- Refunds will not be issued for returned items that have been fully or partially installed, used, or have missing components.
- The customer is responsible for any postal charges incurred when returning items.
- Exchanges will be subject to a re-shipping fee.
- Shipping costs are non-refundable.
- The original postage fee is only refundable if the return is due to an order error or a manufacturing defect.
- Refunds will be issued via the same payment method that was used initially to place the order (Bank Transfer, Credit/Debit Card, or PayPal).
Please send your returns to the following address: Clocksprings Australia, 4/22 Cameron St., Launceston, TAS, 7250, Australia.
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Warranty Info
For your safety and to validate the warranty, the purchased product will require installation by a qualified automotive electrician or vehicle technician. We will require a copy of the installation invoice issued by the auto electrician before processing any warranty claim.
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Please contact us if you believe the product has failed under warranty. Remember to include your full name and order number.
Additional information may be requested, such as the delivery address, email address, and phone number.Â
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Although we can offer advice on minor technical issues, the product must be returned to us for assessment before we can determine a warranty claim.
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If the product is found to be defective during the warranty assessment, Clocksprings Australia will supply a replacement. A similar product, credit, or refund may be offered if the original product is no longer available.
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Faults or defects caused by product modification, fitting to a vehicle specification different from the manufacturer’s design, use in race/off-road applications, or incorrect installation are not covered under warranty.
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The 12-month warranty also does not cover expenses relating to the fitment or removal of the product from the vehicle, including labour charges, extra fees, or additional costs regarding vehicle damage or loss of income.
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If you have any further questions or concerns, please don’t hesitate to contact us. We’re here to help!
